Support
I answer in English and Spanish, usually within two days.
Frequently asked questions
My steps aren't counting
Milpaso needs the physical activity permission (Android) or Motion & Fitness (iOS). If you denied it, turn it on in your system settings: on Android, Settings → Apps → Milpaso → Permissions → Physical activity; on iOS, Settings → Privacy & Security → Motion & Fitness → Milpaso. Steps are counted even while the app is closed; when you open it you collect the accumulated drops.
I walked a lot and didn't get all my drops
At most 25,000 steps count per day. Meeting your daily goal gives 20% more drops, and a streak of 7 days or more gives 50% more. Opening the app many times doesn't give more drops: a day's drops depend only on that day's steps.
I bought the Founder Pack and it doesn't show
In Settings tap “Restore purchases” with the same Apple ID or Google account you bought with. If it still doesn't show, write to me from Settings → Support so the message includes your installation identifier.
I changed phones — do I lose my farm?
No, as long as you had system backup on (Google Drive on Android, iCloud on iOS): restoring the new phone from the backup brings your farm back. You can also export your save from Settings and import it again.
I want to delete my data
Everything lives on your phone: “Start over” in Settings or uninstalling the app deletes it. To delete your installation's anonymous identifier at our purchase, analytics and error providers, write to me from the app and I'll do it within 30 days. Details in the privacy policy.
Refunds
Payments are handled by the store: on iOS, request a refund at reportaproblem.apple.com; on Android, from Google Play → Orders and payment history. If you have trouble, write to me and I'll help.